Policy
Terms Of Service
These terms govern use of the platform for crypto-related request review, support communication, withdrawal processing, and blockchain payout tracking.
Use Of Service
- The service supports structured request submission, case review, support communication, and payout tracking.
- The platform does not guarantee recovery, refunds, exchange cooperation, or payout approval.
- Users must not misuse the service, submit fraudulent claims, interfere with operations, or impersonate others.
- Accounts may be suspended or restricted for abuse, fraud, or policy violations.
- Users must comply with applicable laws and may only submit requests they are authorized to submit.
- The platform may refuse, pause, or close requests that present security, abuse, compliance, or operational risks.
Blockchain And User Responsibilities
- Blockchain networks involve operational risks including congestion, failed transactions, incompatible wallets, and irreversible transfers.
- Users are responsible for accuracy of information, wallet addresses, transaction IDs, and network selection.
- Users must never provide private keys, seed phrases, or wallet recovery phrases.
- The platform may update these terms as services, policies, or legal requirements change.
- Users are responsible for confirming that an external wallet or exchange deposit address supports the selected network and token.
- The platform is not responsible for funds sent to an incorrect, incompatible, inactive, or unsupported wallet address.
Accounts, Security, And Communications
- Users are responsible for maintaining secure account credentials and promptly reporting suspected unauthorized account access.
- Support communications may occur through in-app messages, email notifications, or other platform-approved channels.
- The platform will not ask for wallet seed phrases, private keys, or remote-control access to user devices.
- Users agree that operational notices, request updates, and transaction notifications may be sent electronically.
Payouts, Custom Tokens, And Network Risks
- Approved payouts may use custom ERC-20 tokens or other supported assets configured by the platform.
- Custom token availability, liquidity, transferability, and third-party wallet support may vary.
- Gas fees are paid using the native asset of the selected network by the sending wallet, not by the custom token itself.
- Network congestion, RPC provider outages, failed transactions, or contract-level restrictions may delay or prevent processing.
Limitations
- To the extent permitted by law, liability is limited for losses related to incorrect user information, incompatible networks, blockchain failures, third-party provider delays, or unsupported wallet destinations.
- Use of the platform does not create legal authority over exchanges, wallet providers, or blockchain networks.
- The platform does not provide legal, tax, investment, custody, or financial advice unless separately stated in a written agreement.
- The platform may change, suspend, or discontinue features where necessary for security, operational, legal, or technical reasons.
Changes To Terms
- These terms may be updated as the platform, supported networks, operational processes, or legal requirements evolve.
- Material changes may be communicated through the platform, email, or other reasonable notice methods.
- Continued use after an update means the user accepts the revised terms.