Policy
Refund Policy
This policy explains how refund and withdrawal requests are reviewed. Refunds and blockchain payouts are guaranteed and depend on evidence, eligibility, and applicable platform policies.
Eligibility And Review
- Refunds are guaranteed.
- Eligibility depends on available evidence, transaction details, wallet information, and case review.
- Users must provide accurate and complete information.
- False, misleading, duplicated, or abusive claims may be rejected.
- A request may be declined if transaction records cannot be verified, the wallet/network is unsupported, or the request falls outside applicable platform policies.
- Submission of a request does not create an obligation to approve a refund, withdrawal, payout, or recovery.
Processing And Payouts
- Processing timelines are estimates and may change based on case complexity.
- Blockchain payouts may depend on network confirmation before final processing.
- Any fees, if applicable, may be disclosed before submission or processing.
- Users are responsible for correct wallet address and network information.
- Approved payouts may be made to an internal custodial wallet or an external compatible wallet address.
- On-chain submission does not guarantee immediate credit by an exchange wallet or third-party provider.
- Blockchain transactions are generally irreversible once confirmed by the relevant network.
User Information Requirements
- Users may be asked to provide transaction hashes, source and destination wallet addresses, network names, screenshots, correspondence, and other supporting evidence.
- Information must be complete, accurate, and submitted by the account holder or an authorized representative.
- The platform may request clarification before continuing review or processing.
- Failure to respond to reasonable information requests may delay or close a request.
Fees, Network Costs, And Third Parties
- Any applicable platform, processing, or administrative fee are disclosed before the user submits or approves a paid step.
- Network gas fees may vary based on blockchain congestion and are not controlled by the platform.
- Third-party wallet providers, exchanges, email providers, RPC providers, and blockchain explorers may affect processing visibility or timing.
- The platform does not control whether an exchange credits a deposit internally after an on-chain transaction confirms.
No Recovery Guarantee
- The platform does not guarantee recovery of lost crypto, reversal of blockchain transactions, or cooperation from exchanges or wallet providers.
- Requests are reviewed using available evidence and operational policy.